It is important to talk about the attorney/client relationship and what you can and should expect when working with your attorney.
First, every good lawyer should make habit of being responsive to their client. It may surprise you to know that the number one complaint against lawyers is not their cost or the results they obtain for their clients, rather it is their non-responsiveness. A good lawyer is going to be responsive to your phone calls and emails. Typically I try to respond to client communications within 24 hours. That means if you send me an email or call and leave me a message, then I'm going to try to respond to you within 24 hours of you leaving me that message.
Secondly, I think it's important for lawyers who bill hourly, like we do in most divorce cases, to provide a monthly invoice showing exactly where the lawyer's time was spent on your case. In my office, I send monthly invoices at the beginning of every month which detail by the .10 of an hour every minute was spent on your case. This is important for a couple of reasons. One, it lets the client know what is happening on their case. A detailed bill is going to show what actions the attorney has taken to move the case forward. Two, a detailed monthly invoice is going to keep everybody informed about the legal fees that have been incurred so that there are no suprise bills at the close of the matter. It is important to know exactly how much the case is costing you and what is going on in the case. One of the best ways to accomplish this is to make sure that the client is receiving a detailed monthly invoice.
Third, it is important that the lawyer keep the client informed about the case and, like I noted above, one of the best ways that we can do this is is through monthly invoices that show exactly where our time is being spent. Another good way that we can do this is to copy the client on incoming and outgoing communications concerning their case. I always try to send a copy of these correspondence to the client so that the client knows exactly what is going on and when it is going on. If they have questions, they then can call and ask.
In summary, it is good to have lawyer and client on the same page. If the lawyer is responding to the client and the client understands where their money is being spent and understands how the lawyer is handling the case and trying to move the case forward, then that leads to a much better attorney/client relationship. My goal in every case that I handle is to try to be responsive, provide timely information, and provide upfront billing.